Associate Experience

Member Experience

Operational Improvements

Continuously Improve and Lean Process

Continuously Improve Customer Care

Cost Savings

Diversify Income Streams

External Partnerships

Identify Gaps in Associate experience and develop a Comprehensive Solution

Improve Associate Engagement Score

Improve Associate Net Promoter Score

Improve Technology for Efficiency & Data Integrity

Membership Engagment

Provide Associate Benefits

Provide Member Benefit

External Engagement and Increased Partnerships

Headquarters Operations

Member Growth & Sustainability

Program Engagement and Participation

People

Process

Professionalism